Partner industry leaders share expert insight on how to meet and exceed today’s insurance customer expectations

Majesco, a global leader of cloud insurance software solutions platforms, today announced eight new podcast sessions to the Future of Insurance: Industry Leaders podcast series. In the latest episodes you’ll hear from host Denise Garth, Chief Strategy Officer at Majesco as she speaks with industry leaders to discuss the ever-evolving customer experience, importance of adapting to industry changes and demands and opportunities for those willing to adopt next-gen technologies.

“Today’s customers are demanding more than just a risk product from insurers. They expect a combination of risk products, next-gen digital experiences, and value-added services,” says Denise Garth, Chief Strategy Officer at Majesco. “Organizations looking to revamp the customer experience can leverage expert insight to understand the innovative products demanded and digital technologies needed to meet the expectations of today’s insurance customer.”

New episodes added to the Future of Insurance: Industry Leaders series include:

Episode 28 – Evolving the Digital Customer Experience

Tune in as Abhishek Bakre, Senior Manager, Strategy and Mark Yoest, Managing Director at Deloitte Consulting LLP join Chief Strategy Officer Denise Garth to discuss new innovative products created to support changing customer demographics in a post-covid world.

Episode 29 – The Grass Isn't Green Anywhere Unless You Garden

Join Denise Garth, Chief Strategy Officer at Majesco, and Bryan Falchuk, Founder and Managing Partner for Insurance Evolution Partners, in discussing his latest book, “The Future of Insurance: From Disruption to Evolution, Volume II” with insights from innovative digital leaders.

Episode 30 - The Future of Next-Gen Billing

Tune in to hear Majesco’s Chief Strategy Officer Denise Garth and Deloitte Consulting’s Senior Manager Ahmed Abdul-Wali discuss what is required for next-gen billing today and how insurers need to adapt new billing and payment solutions to meet a growing customer demand of digital options.

Episode 31 - Step on the Gas: Driving Customer Engagement

Listen to our latest discussion with Nicole Lapka, Director at PwC, and Denise Garth, Chief Strategy Officer at Majesco, on how to create that next-generation experience for digitally native customers.

Episode 32 – Meeting the Customers: When, Where and How They Want

Tune in for a conversation featuring PwC’s Juneen Bellknap Kirk and Majesco’s Denise Garth about how insurers can meet the needs of customers and producers to support a multi digi-channel world, and more!

Episode 33 - The Future is with the Customer

Join Majesco’s Denise Garth for a discussion with Managing Director, Ajay Radhakrishnan and Senior Manager, Ahmed Abdul-Wali from Deloitte Consulting on the importance of taking a customer first approach and transforming to next-gen core billing that puts the customer at the center.

Episode 34 - Adapting and Growing

Join Denise Garth with PwC’s Manager Derek Gale and Director Bonnie Majumdar, as they discuss how carriers must have the right mixture of technology and flexibility in their operating models to adapt to change and meet the emerging needs of their customers.

Episode 35 - A New Customer Experience for Employees

Join Denise Garth for her latest discussion featuring NFP’s Head of Innovation Mark Rieder with insights from this leading broker on challenging the traditional voluntary market operating models, new technology trends and the role of innovation.

Episode 36 – An Underwriting Arms Race

Check out our all-new podcast featuring Gail McGiffin, Chief Information & Operations Officer, Vantage Group Holdings Ltd as she joins Denise Garth to discuss what are the underlying drivers of change and growth opportunity in commercial and specialty lines, how data is driving the evolution of underwriting, and how to change your mindset to achieve speed to market.

All of our podcasts, including additional thought leadership resources such as primary research, blogs, and webinars can be found on www.majesco.com.

About Majesco

Majesco is the leading software partner to both the P&C and L&A insurance markets to modernize, optimize and innovate their businesses at speed and scale. Over 330 insurers, from greenfields, start-ups and MGAs to the largest insurers, reinsurers and brokers use Majesco’s next generation SaaS platform solutions of core, data and analytics, digital, distribution, absence management and a rich ecosystem marketplace of established and InsurTech partners to build the future of insurance.

Our technology, expertise and leadership help insurers innovate and connect to build the future of their business. With over 825 successful implementations and over 65% of our customers on Cloud with Majesco platform solutions, together we have an amazing track record of innovation and real-world results. For more details on Majesco, please visit www.majesco.com.

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