Workers will have access to competitive wages, flexible work schedules and potential full-time roles

Radial, Inc., a bpost group company, the leader in eCommerce solutions, today announced its plans to fill nearly 200 on-site customer care positions in the company’s Melbourne, Florida call center. Additionally, almost 2,000 virtual customer care positions will be open to support increased eCommerce demands this holiday season.

Recent consumer research by Radial reveals that 58% of consumers say they will increase online holiday shopping compared to 2021. Customer care representatives are critical to keeping response times short and satisfaction scores high when it matters most. Seasonal customer care representatives will be responsible for addressing key customer issues that drive satisfaction and support a seamless customer experience. Customer care representatives will communicate with customers across multiple channels such as phone, chat, email, and social media. At the customer care center in Melbourne, Florida, seasonal workers will have the chance to work with some of the world's favorite brands in fashion, health & beauty, electronics, and other consumer goods.

“We are excited to add so many talented team members to support another busy peak season,” said Sabrina Wnorowski, SVP and CHRO, Radial. “Each year we scale significantly and are constantly impressed with the work of our associates. It’s a busy time of year, but our teams are focused on creating an inclusive, collaborative, and fun work environment. At Radial, associates are motivated to bring their full, best selves to work every day. With the addition of new technologies and onboarding tools, we are focused on creating the best learning experience and work environments for all associates across our expanding network.”

For the past two years, Radial has continued to expand the opportunities for virtual work in customer care. Associates that have the necessary skill sets and meet technology requirements set by Radial, will benefit from the flexibility of a work-at-home model. As a Radial Customer Care service representative, there is extensive training on product catalogs, brand rules, and best practices for engaging customers across channels to keep them happy and coming back.

Seasonal representatives at the Melbourne, Florida location will benefit from flexible scheduling options with part- and full-time opportunities available in day and evening shifts. If candidates are looking for more than just a seasonal job, Radial currently has many opportunities to become a full-time customer care representative following the peak season.

To learn more about the seasonal job openings in Melbourne, Florida, visit Radial's career page.

About Radial

Radial, Inc., a bpost group company, is the leader in eCommerce solutions. Premier brands around the world confidently partner with Radial to deliver their brand promises, anticipate and respond to industry disruption, and compete in a rapidly evolving market. Our expansive network of fulfillment centers, flexible transportation services and advanced omnichannel technologies, help clients meet increasing consumer expectations and maintain market competitiveness. With our personal customer care services and intelligent payment and fraud solutions, brands confidently deliver high-value customer experiences required today. We are flexible, scalable, and focused on our clients' business objectives. Learn how we deliver today's retail for you at radial.com and follow us on LinkedIn.

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