InvoiceCloud, an EngageSmart solution for online bill payment services, today announced 2023 as a year of unparalleled innovation in the company’s history with over 340 platform enhancements delivered. This commitment to continuous improvement empowers businesses and organizations to streamline operations, enhance customer experience, and accelerate payments, including the 224 new customers who implemented the InvoiceCloud solution in 2023.

InvoiceCloud continues to innovate by:

Revolutionizing the Payer Experience:

• Frictionless Payments: New POSPay terminal devices facilitate convenient in-person payments, while expanded payment options cater to diverse preferences.
• Omnichannel Self-Service: Enhanced functionalities across various channels empower payers to manage their accounts and payments independently.

Boosting Biller Efficiency:

• Online Bank Direct: Consolidated deposits, matching enhancements, and funding by invoice type streamline reconciliations and cash flow management.
• Expanded Processor Partnerships: Integration with new partners like Braintree broadens payment options and caters to specific biller needs.

The beauty of these enhancements—and all future enhancements to the InvoiceCloud solution—is the ability of InvoiceCloud’s true SaaS technology to make the latest updates simultaneously available for all customers without downtime or internal hassle. By delivering over 340 advancements with its true SaaS delivery model in 2023, InvoiceCloud demonstrated its unwavering commitment to customer success. These enhancements not only improve the overall payment experience but empower businesses to operate more efficiently and competitively.

“Our relentless focus on innovation is driven by a deep understanding of our customers’ evolving needs,” said Steve Schult, Senior Vice President, Products at InvoiceCloud. “These strategic enhancements deliver tangible benefits across the board, making payments faster, easier, and more reliable for both payers and billers.”

About InvoiceCloud

InvoiceCloud, an EngageSmart solution, is a leading provider of online bill payment services. Founded in 2009, the company has grown to be one of the leading disruptors in the cloud-based electronic bill presentment and payment (EBPP) space, helping institutions put customer experience first. By switching to InvoiceCloud, clients can improve customer engagement, loyalty, and efficiency while reducing churn and missed payments in the process. To learn more, visit www.InvoiceCloud.com.

About EngageSmart

EngageSmart is a leading provider of vertically tailored customer engagement software and integrated payments solutions. At EngageSmart, our mission is to simplify customer and client engagement to allow our customers to focus resources on initiatives that improve their businesses and better serve their communities. EngageSmart offers single instance, multi-tenant, true Software-as-a-Service (“SaaS”) vertical solutions, including SimplePractice, InvoiceCloud, and DonorDrive, that are designed to simplify our customers’ engagement with their clients by driving digital adoption and self-service. As of December 31, 2023, EngageSmart serves 119,500 customers in the SMB Solutions segment and 3,400 customers in the Enterprise Solutions segment across several core verticals: Health & Wellness, Government, Utilities, Financial Services, and Giving. For more information, visit www.engagesmart.com and follow us on LinkedIn.

Disclosure

We disclose information to the public concerning EngageSmart, EngageSmart’s products and services, and other items through a variety of disclosure channels in order to achieve broad, non-exclusionary distribution of information to the public. Some of the information distributed through these disclosure channels may be considered material information. Investors and others are encouraged to review the information we make public in the locations below.* This list may be updated from time to time.

*For information concerning EngageSmart and its products and services, please visit: www.engagesmart.com

*For additional information, please follow EngageSmart’s social media accounts: www.twitter.com/engagesmartinc, www.facebook.com/EngageSmartInc, and www.linkedin.com/company/engagesmart

View source version on businesswire.com: https://www.businesswire.com/news/home/20240306531774/en/