Evaluation identifies Intelligent Data Capture and Customer Communications Management (CCM) WCA provider’s effectiveness in executing its defined strategy

Smart Communications™, a leading technology company focused on helping businesses engage in more meaningful customer conversations, today announced that it has been named a Leader in The Aragon Research Globe™ for Workflow and Content Automation (WCA), 2024 for the fifth consecutive year. The new report evaluates 12 key providers at the forefront of the WCA market.

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(Graphic: Business Wire)

In this report, Aragon Research spotlights how:

• SmartIQ™ enables end-to-end, intelligent data capture for enhanced accuracy, automatically routing information for approvals and generating personalized content and documents.
• Smart Communications’ SaaS-native Conversation Cloud™ platform and SmartCOMM™ (CCM) solution facilitates fully digital, compliant customer conversations including onboarding, workflow, collaboration, and content automation.
• Strategic partnerships and marketplace accelerators extend connectivity with third-party systems, enhancing communication strategies and elevating customer experiences.

“We see Workflow and Content Automation as a market that is in transition with Generative AI emerging that will help to generate and automate document processes faster” said Jim Lundy, Founder and CEO of Aragon Research. “Aragon is predicting a future where a conversational interface means richer customer interactions across data capture, content creation and automation processes.”

Enterprise architecture is shifting toward the cloud and embracing low-code solutions for workflow and document generation. Content automation is getting smarter and is poised to change quickly as AI-based large language models (LLM) and conversational AI now offer the ability to create personalized content and customer experiences.

"Our team is dedicated to delivering an unparalleled platform to meet our customers’ evolving demands.” said Simon Tindal, Chief Technology Officer, Smart Communications. “This sustained acknowledgment from Aragon Research highlights our efforts in Workflow and Content Automation, which is pivotal for empowering our customers to engage in future-proof customer conversations. We take immense pride in being recognized as a Leader for the fifth consecutive year and look forward to continued excellence.”

Download a complimentary copy of the report here.

About Aragon Research

Aragon Research delivers high-impact visual research, consulting, and advisory services to provide enterprises the insight they need to make better technology and strategy decisions. Aragon Research serves business and IT leaders and has a proven team of veteran analysts. For more information, visit https://www.aragonresearch.com/

Aragon Research does not endorse vendors, or their products or services that are referenced in its research publications, and does not advise users to select those vendors that are rated the highest. Aragon Research publications consist of the opinions of Aragon Research and Advisory Services organization and should not be construed as statements of fact. Aragon Research provides its research publications and the information contained in them “AS IS,” without warranty of any kind.

About Smart Communications

Smart Communications provides the platform that leading organizations trust to deliver personalized, consistent and compliant conversations across all touchpoints and channels. The Conversation Cloud™ consists of SmartCOMM™, for enterprise-scale customer communications, SmartIQ™ for digital forms transformation and SmartDX™ for trade documentation. Over 650 enterprise organizations across the globe rely on Smart Communications to simplify and automate complex processes and deliver highly secure, frictionless experiences across the customer lifecycle. To learn more, visit http://www.smartcommunications.com

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